Business Process Reengineering and Organisational Performance in Nigeria Deposit Money Bank
Keywords:
Business Process Reengineering, Profitability, Organization Performance, Resource-Based View Theory, Dynamic Capabilities Theory.Abstract
This study examined the effect of
business process reengineering (BPR)
on organizational performance in
Nigerian Deposit Money Bank. The
study adopted ex-post facto research
design and purposive sampling
technique to select three out of the
twenty two deposit money banks in
Nigeria. The study used secondary data
collected from the financial statements
and annual reports of various issues of
the sampled banks. However, the data
were computed using a profitability
ratio, specifically return on assets
(ROA). The data collected were
analyzed using both, t-test and
regression statistics. The results
revealed that there is a significant
difference in the pre-BPR and post-
BPR profitability performance of
banks. In the same vein, result fromÂ
testing of the second hypothesis
showed that BPR implementation has a
significant impact on the operational
performance of banks in Nigeria. Based
on the findings of the study, it was
concluded that implementation of BPR
in the banking industry is very critical
to the achievement of desired
performance in the area of profitability
and operational efficiency. It is
therefore recommended to top
management to understand that BPR
process is better accomplished when it
is accompanied by the integration of
information technology resources.
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